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Contact Us: 864-501-4559

Return Policy

FOR TRAILERS & PEDICABS

14 Day Return Policy - We accept returns on new trailers & pedicabs only within 14 days from the date of purchase. Trailers & Pedicabs must be returned untitled, unused and in new sellable condition. You must contact us to obtain a return authorization number. Unauthorized returns will be refused. Customers are responsible for shipping both ways (Shipping is non-refundable). If the trailer or pedicab you purchased had free shipping, then the actual shipping cost will be deducted from your refund. All returned items are subject to inspection for damage before refunding.

FOR ALL OTHER ITEMS

30 Day Return Policy - We accept returns on new products only within 30 days from the date of purchase. Product must be returned unused and in new sellable condition. Any product that has been fully/partially installed will be deemed used and is non-returnable.

You must contact us to obtain a return authorization number. Unauthorized returns will be refused. Customers are responsible for shipping both ways (Shipping is non-refundable). If the item you purchased had free shipping, then the actual shipping cost will be deducted from your refund. All returned items are subject to inspection for damage before refunding.

Please inspect all packages upon delivery. Any damages or shortages MUST be noted on the Bill of Lading at the time of delivery. Notify the carrier and The USA Trailer Store immediately and we will assist you as fully as we can. Please retain a signed copy of the bill of lading for your records. Note that the carrier will make a final determination on all claims. In addition to the return policy all items sold by The USA Trailer Store do carry a warranty. Warranties vary by product. Should you find the need for assistance with a defective item then please feel free to contact us so that we may honor this warranty.


 
Contact us: 864-501-4559

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