General Questions
Billing and Shipping
What payment methods are offered?
We accept all major credit card companies on our website. Further payment options can be discussed with our sales department. Call (864) 501-4559 for further assistance.
How will I receive my purchase?
For our trailers, we use LTL carriers, such as XPO Logistics, R+L® Carriers, etc. The purchaser must be personally present to take delivery, inspect, and sign for the shipment. For more details, please refer to our Shipping Information page.
When will my order ship?
FedEx®, United Parcel Service (UPS®), and United States Postal Service (USPS®) shipments are usually processed within one business day of receipt of payment. Fairings WITH Audio are excluded from one-day processing as they are built-to-order and times vary depending on the time of year. See specific product pages for the processing time associated with items shipped using other carriers. Please note that free shipping applies only to points within the contiguous United States.To get a more precise estimate of lead time, please call our sales department at (864) 501-4559
MANDATORY PRE-SHIPMENT FORMS AND AGREEMENT
If you purchase an item that ships via freight carrier, you will receive a “Mandatory Delivery Form” or a “Mandatory Terminal Pickup Form.” Both forms include the “Purchase and Shipment Delivery Agreement.” You must complete, sign, and submit the applicable document(s) before we ship your purchase.
You may also choose not to sign this agreement and instead cancel your order without penalty.
*Your order will not ship until we receive your completed form!*
Additional Questions
For any other inquires please contact our customer support team by e-mail info@theusatrailerstore.com or by phone at (864) 501-4559